Exchange/Return

1. How do I exchange an item I bought online?

If you want to exchange an item that was purchased online, for example to a different size or color, you can easily do so by returning the item to us and ordering a new one. We do not accept requests for an exchange on the return form in the return package - as the desired item may be sold out when your package arrives. In the event of a change, you use the pre-printed return form, under point 4 you can read more about how to return your item.

2. How do I change an item that I bought in a store?

Our physical stores handle exchanges/returns between each other as long as it is an ordinary item purchased during the current season. In order for us to help you with a possible exchange/return a receipt is required. Refunds are only made to the card used at the time of purchase. 10 days open purchase/exchange right.

We do not accept exchanges/returns/complaints of goods that are not purchased in our own stores. Is your item has been purchased from one of our retailers? Then tis is also where you should turn to with your case. Got any questions? You are always welcome to contact us.

3. Can I change my order?

We use an external logistics partner who will pack and ship your order as soon as it arrives. If we have time to stop your order before it has left, we can cancel your order. Any changes and additions are otherwise made by placing a new order.

4. How do I return an item?

Fill out the return form that was in the package at the time of delivery and add it to the package. Your order number can be found in the order confirmation which was sent by mail when the order was placed.

Pack the shoes in such a way that they are not damaged in transport, both shoes and original carton should be well packaged in the suggestion the same package they came in. Please do not write directly on the carton.

If you choose to send in another way, you stand as the buyer for the return cost and no deduction is made in the refund of the returned goods.

If you have lost your return form, you can download it again.

 
5. Who is responsible for the return shipping?
We do not offer free returns.
You can return the item to us by sending it to:

Skofabriken KAVAT AB
Radiogatan 2
692 71 Kumla
Sweden
 
We recommend you to return the shoes through public and/or DPD connected postal service, or with a courier who delivers to the door.
If you
If an approved complaint is made, no deduction is made for the return shipping.
 

6. I think this is a complaint?

If you have purchased your item from one of our retailers, this is where you should turn to in case of a complaint.

If you have purchased your item in our webshop, we want you to contact us. Please attach a picture so that we can make an assessment of your case.

If the shoes have been bought in one of our own stores, please go to either one of our stores. Our colleagues there will be happy to assist you. Remember to bring both the item and the receipt so we can help you directly. You cannot advertise the item to our webshop if you purchased it in a physical store.

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